Category: Seller Verification

What Is a Legit Seller? The 10 Characteristics of Trustworthy Online Sellers in Kenya

With so many sellers operating across Instagram, TikTok, and Jiji, how do you recognize the legitimate ones? Here are the 10 characteristics shared by truly trustworthy online sellers in Kenya.

1. They Have a Consistent, Long-Standing Presence

Legitimate sellers have been operating for at least 6–12 months with consistent posting history. Their social media shows a natural evolution — starting with products, building a following gradually, responding to comments and DMs over time. They don’t appear suddenly with thousands of followers and a full catalog.

2. They Show Their Real Products

Every product photo is their own — taken in their storage space, office, or home. You can see their actual environment, their packaging, their hands. Photos aren’t studio-perfect stolen images from international stores.

3. They Use a Business Payment Channel

Legitimate sellers have a Safaricom Till number or Paybill registered to their business name. They can provide this upfront without hesitation. They may also accept bank transfers to a named business account.

4. They Have a Clear Return and Exchange Policy

Before you ask, genuine sellers have thought about returns and have a policy. It might be "exchanges within 7 days for sizing issues" or "no returns on custom orders" — but there is a clear, consistent policy, not vague improvised answers.

5. They Communicate Professionally and Consistently

Messages are responded to within a reasonable time. Language is professional. They don’t use excessive pressure tactics. If they’re busy, they say so clearly and follow up.

6. They Welcome Verification

A legitimate seller is not offended when you ask for verification. They’re happy to share their business name, Paybill number, physical location, and will do a quick video call without pushing back. Their response to verification requests is calm and cooperative.

7. They Have Real, Specific Customer Reviews

Their testimonials mention specific products, specific details, realistic outcomes (not everything is perfect). Reviews mention the occasional minor issue that was resolved. Fake testimonials tend to be universally perfect with no specifics.

8. They Are Findable Outside Their Own Platform

A legitimate seller with significant history will have their name or handle mentioned elsewhere — tagged by real customers, mentioned in groups, listed on Google Maps if they have a physical presence, or found on Legit Check KE with community reviews.

9. They Are Realistic About Prices

Their prices reflect actual costs. They’re competitive but not impossibly low. When they offer discounts, they explain why (clearance, seasonal sale, repeat customer discount). They don’t offer random dramatic discounts for no reason.

10. They Stand Behind Their Products

After purchase, a genuine seller remains contactable. If there’s a problem, they engage with it. They don’t disappear after receiving payment. Their communication before and after purchase is consistent.

How to Use These Characteristics

Before any purchase, run through this checklist. A seller who meets 8 or more of these criteria is very likely legitimate. A seller who meets fewer than 5 should be verified very carefully or avoided for high-value purchases.

And always, as your fastest first step: search the seller on Legit Check KE to see how the community rates them.

Frequently Asked Questions

Q: Can a seller with no reviews still be legitimate?
A: Yes — new legitimate businesses start with zero reviews. For new sellers, weight the other characteristics more heavily and start with a smaller purchase to test reliability.

Q: What if a seller has some negative reviews on Legit Check KE?
A: Read the details. A seller with 50 positive reviews and 2 negative ones is very different from a seller with 10 reviews and 5 negative ones. Patterns matter more than individual reviews.

Q: Does a business registration guarantee legitimacy?
A: Registration is a positive indicator but not absolute proof. A registered business can still engage in fraud. Combine registration verification with community reviews and the characteristics above.

Find trusted sellers — verify at legitcheck.co.ke.

Reviews are the backbone of online trust — but fake reviews are rampant in Kenya’s online marketplace. Scammers create fake positive reviews for themselves, fake negative reviews for competitors, and paid review groups to boost undeserving sellers. Here’s how to tell real reviews from fake ones.

Why Fake Reviews Are Such a Problem in Kenya

With platforms like Instagram and TikTok operating without formal review systems, sellers often post their own "customer testimonials." These might be:

• Screenshots they fabricated themselves
• Reviews from friends or family
• Purchased from review farms (groups that generate fake positive reviews for payment)

Even on platforms with actual review systems, fake reviews distort the picture.

Signs a Positive Review Is Fake

Too Generic and Vague

Real customer reviews are specific: "Bought the black leather bag, size medium, arrived in 3 days, quality exactly as shown, stitching is neat." Fake reviews say: "Great seller! 100% recommend 🙏🙏" with no details.

All Reviews Are Very Short

A pattern of 5-star reviews that are all just 3-5 words is suspicious. Genuine customer satisfaction tends to produce more detailed feedback.

All Reviews Posted in a Short Time Period

If a seller suddenly received 50 positive reviews in one week after having none, this suggests a coordinated fake review campaign.

Reviewer Accounts With No History

On platforms where you can check reviewers, look at whether the reviewer has other activity. Accounts created purely to leave one review are suspicious.

No Negative Reviews At All

Any genuine seller who has been operating for years will have some negative feedback — even the best sellers occasionally make mistakes. Zero negative reviews ever is a red flag.

Reviews That Sound Identical

If multiple reviews use the same phrases or similar sentence structures, they may have been written by the same person or from a template.

Signs a Negative Review Is Fake (Competitor Attack)

Sometimes sellers face fake negative reviews from competitors. Signs:

• Very specific and unusual allegations with no supporting detail
• Reviewer has no other review history
• Multiple similar negative reviews posted around the same time
• Review uses language inconsistent with how a genuine customer would write

How to Evaluate Reviews More Accurately

Look for photo reviews. Reviews with genuine photos of the actual product received are much harder to fake.

Check review dates relative to account creation. If the reviewer created their account the same day they left a review, be skeptical.

Weight detailed reviews more heavily. A 4-star review that describes exactly what was good and what wasn’t is more trustworthy than a generic 5-star.

Look for response patterns. How a seller responds to negative reviews reveals their character. Professional, solution-focused responses suggest genuine sellers.

Cross-reference on Legit Check KE. Community reviews on platforms specifically designed for this purpose are generally more reliable than self-managed testimonials.

Frequently Asked Questions

Q: Can I trust testimonial screenshots that sellers post on Instagram stories?
A: These are among the easiest to fake. A screenshot can be created in minutes with any image editor. Weight these much less than reviews on independent platforms.

Q: What should I do if I suspect a seller is faking reviews?
A: Report the seller on the relevant platform, share your concerns on Legit Check KE, and encourage others to post their genuine experiences.

Q: Are reviews on Legit Check KE trustworthy?
A: Legit Check KE uses community verification and engagement metrics to weight reviews. Detailed reviews from active community members carry more trust than new single-review accounts.

Read real reviews and verify sellers at legitcheck.co.ke.

With thousands of new Instagram and TikTok seller accounts created in Kenya every week, it’s becoming harder to tell real businesses from fraudulent ones. Here are 8 reliable signs that a seller profile is fake or fraudulent, and what to look for to confirm a seller is genuine.

Sign 1: Account Was Created Recently With Instant High Follower Count

Real businesses grow gradually. An account created 2 months ago with 20,000 followers is almost certainly using purchased followers. Check follower quality — accounts with meaningless usernames, no profile photos, and no posts are bot followers.

How to check: Scroll their followers list. If you see hundreds of accounts that look like "user47291847" with no posts, those are fake followers.

Sign 2: Comments Are Suspiciously Generic or Turned Off

Fake seller accounts often have comments that look like "Nice 👍," "Love this 😍," and "Beautiful! ❤️" from accounts with no profile photos. Real engagement includes questions, complaints, location requests, and genuine conversations.

Even more suspicious: comments turned off entirely. A real seller has nothing to hide.

Sign 3: All Product Photos Are Stolen

Run a reverse image search (images.google.com) on any product photo. Drag the image into the search box. If the same image appears on an AliExpress listing, Shein, or another seller’s account from a different country — the photos are stolen and the seller likely doesn’t have the product.

Sign 4: No Physical Location or Business Address

Real businesses have a base of operations. When you ask "where are you based?" a legitimate seller should be able to tell you their general area — "Westlands, Nairobi" or "Industrial Area, Nairobi." Answers like "we’re online only" or deflecting the question entirely are red flags.

Sign 5: They Only Accept Payment to Personal M-Pesa Numbers

Ask for a business Till or Paybill number. Real sellers who process significant sales volume will have one. If they insist only on personal M-Pesa Send Money, ask why. A legitimate business has no good reason to avoid a business account.

Sign 6: Their Story or Claims Are Inconsistent

Scammers often claim to be in different locations at different times, give different prices to different people, or tell inconsistent stories about their sourcing. Test this by asking the same questions at different times. If the answers change, that’s a major warning sign.

Sign 7: Extreme Urgency and Pressure Tactics

Real sellers want repeat customers and understand that buyers need time to decide. Scammers need you to act before you verify. Any seller using high-pressure tactics ("this offer ends in 30 minutes," "only sending to first 3 who pay") is manufacturing urgency to prevent you from doing due diligence.

Sign 8: They Have No Reviews or Mentions Anywhere

A seller claiming to be established for years with hundreds of satisfied customers should have community mentions somewhere — on Legit Check KE, in Facebook group comments, on Twitter. A complete absence of any independent verification is deeply suspicious.

The 3-Minute Verification Test

Apply this quick test to any new seller:

1. Search their handle on Legit Check KE (30 seconds)
2. Reverse image search one product photo (60 seconds)
3. Scroll to their oldest post — check account age (30 seconds)
4. Ask for their Till/Paybill number (30 seconds)

If they fail 2 or more of these 4 checks, walk away.

What a Real, Trustworthy Seller Looks Like

Contrast with the red flags above — a real seller:

• Has been posting consistently for 12+ months
• Has real customer photos in their comments and highlights
• Can show their business registration when asked
• Has a business M-Pesa number
• Responds to questions about their location and sourcing clearly
• Has positive reviews on Legit Check KE
• Doesn’t pressure you to pay immediately

Frequently Asked Questions

Q: Is a verified Instagram checkmark a guarantee of legitimacy?
A: No. The blue verification tick on Instagram only confirms identity, not business legitimacy. Verified accounts can still engage in fraud.

Q: Can I trust a seller my friend bought from before?
A: A personal referral from someone who recently transacted successfully is valuable evidence, but still worth a quick Legit Check KE search to see if there are any other community reports.

Q: What’s the single most reliable way to verify a seller?
A: A successful previous transaction by someone you personally know combined with a clean Legit Check KE profile is the strongest combination.

Always verify before you pay — check any seller at legitcheck.co.ke.

Why Seller Verification Matters in Kenya

You have found a seller on Instagram or TikTok and you want to buy, but something feels off, or you just want to be sure before sending money. Here are 5 quick checks you can do in under 5 minutes to know if a seller is legitimate. These same checks apply whether you are buying on Instagram, TikTok, or through WhatsApp.

Check 1: Search Them on Legit Check KE (1 Minute)

Go to legitcheck.co.ke and search the seller username or business name. This is the fastest first step. If other Kenyans have bought from them, you will see honest community reviews covering delivery, product quality, and communication.

Check 2: Do a Reverse Image Search on Their Product Photos (2 Minutes)

Right-click any product photo and save it, then go to images.google.com and drag the photo into the search bar. If the identical photo appears on an AliExpress listing or another seller account in a different country, the seller is using stolen photos.

Check 3: Check the Account Age and Consistency (1 Minute)

Scroll to the very bottom of their social media feed to see their oldest posts. Has this account been around for at least 6-12 months with consistent content? See our full guide on the 10 characteristics of a legit seller.

Check 4: Verify Their Business Payment Details (1 Minute)

Ask for their M-Pesa Paybill or Till number and note the business name registered to that number. A personal phone number instead of a business payment channel is a risk indicator. Read our full guide on how to identify a genuine M-Pesa Paybill.

Check 5: Request a Quick Video Showing Real Stock (1-2 Minutes)

Ask the seller to record a short video of the specific item you want to buy. Scammers cannot show you real stock because they do not have it.

The 5-Step Summary

After You Buy

After any purchase, help protect other Kenyans by leaving a detailed review on Legit Check KE. If something goes wrong, read what to do in the first 24 hours after being scammed.

Frequently Asked Questions

Q: What if the seller gets annoyed when I ask these questions?
A: A legitimate seller understands that buyers need assurance. A seller who gets defensive about basic verification is telling you something important.

Q: Do I need to do all 5 checks every time?
A: For first-time purchases or high-value items, yes. For a seller you have successfully bought from before, lighter verification is fine.

Q: Is checking Legit Check KE enough on its own?
A: It is an excellent first step. For purchases over KES 2,000, combine it with the other checks for maximum protection.

Verify any seller in minutes at legitcheck.co.ke before making your next online purchase in Kenya.

Reviews on Legit Check KE are the backbone of the platform. The more useful and detailed your reviews, the better the community can make informed buying decisions. Here’s how to write reviews that genuinely protect other Kenyans.

Why Your Review Matters

When you leave a review on Legit Check KE, you are doing something genuinely important:

• Warning buyers about fraudulent or poor-quality sellers before they lose money
• Helping legitimate, honest sellers stand out from the crowd
• Building a public record that can help DCI Kenya and law enforcement track repeat offenders
• Contributing to a safer online shopping environment for all Kenyans

A two-minute review can save someone else from losing KES 5,000 or more.

What Makes a Good Review?

The best reviews on Legit Check KE are specific, honest, and balanced. Here is what to include:

1. What You Bought

Be specific. Instead of "I bought something," say "I ordered a black leather handbag, size medium, for KES 3,500."

This helps future buyers know if the seller deals in the same type of product they are looking for.

2. How You Paid

Mention the payment method. Did you use M-Pesa to a personal number? A Till number? Cash on delivery? This gives buyers context about the transaction type and its risk level.

3. What Happened

Tell the story of your experience:

• Did the item arrive? How long did it take?
• Did the item match the description and photos?
• How was the seller’s communication?
• Was the packaging acceptable?
• Were there any surprises or issues?

4. How the Seller Handled Problems

If something went wrong, how did the seller respond? Did they apologize and fix it? Did they go silent? This is crucial information for buyers.

5. Would You Buy Again?

A simple yes or no at the end adds clarity to your overall experience.

Review Examples

Too Vague (Not Helpful):
"Good seller. Fast delivery. Recommended 👍"

Much Better (Actually Helpful):
"Ordered Nike Air Force 1s from @sneakers254ke in late November for KES 4,800. Paid via Paybill. Delivered to Nairobi CBD in 3 days. Shoes looked exactly like the photos and appear to be genuine — comfortable and well-stitched. Seller responded to all my messages within an hour. Would definitely buy again."

Good Negative Review:
"Ordered a dress from @fashiondeals_ke for KES 2,200. Paid via personal M-Pesa. Was told 5-7 days delivery. After 2 weeks I started following up and got no reply. After 3 weeks they asked me to wait ‘one more week.’ I never received the dress. Seller is still active and posting. Avoid."

Tips for Writing Effective Reviews

Be factual, not emotional. Stick to what happened rather than how angry you felt. Factual reviews are more credible and harder to dismiss.

Avoid personal attacks. You are reviewing the seller’s business practices, not attacking them as a person.

Include timing. Mention how long ago the transaction happened and how long delivery took (or was supposed to take).

Update your review if things change. If a seller eventually resolves your problem, edit your review to reflect that. Fair updates build trust in the platform.

Don’t leave fake reviews. Fake positive reviews hurt the community and reduce the platform’s credibility. If you were given anything in exchange for a positive review, disclose it.

Frequently Asked Questions

Q: Can I leave a review anonymously?
A: Legit Check KE allows reviews from community members. Your personal identity isn’t displayed publicly, but the platform maintains records to prevent abuse.

Q: What if a seller I reviewed contacts me aggressively?
A: Document any harassment and report it to DCI Kenya. A seller who threatens or harasses reviewers is demonstrating exactly the kind of behavior that needs to be on public record.

Q: Can I review a seller I haven’t bought from?
A: You can report suspicious behaviour you’ve observed without having completed a transaction. Label your report clearly as an observation rather than a purchase experience.

Q: What happens to sellers with many negative reviews?
A: They get flagged on the platform as high-risk, reducing the likelihood that new buyers will trust them. Severe cases are also shared with relevant authorities.

Help keep Kenya’s online marketplace safe — leave your honest review at legitcheck.co.ke today.

Whether you are a buyer wanting to verify a seller or a business wanting to build your reputation, this guide explains exactly how Legit Check KE works and how to get the most out of it.

What is Legit Check KE?

Legit Check KE is Kenya’s community-driven seller verification platform. It helps online shoppers verify whether sellers on Instagram, TikTok, and Jiji are legitimate before making a purchase.

Think of it as a community-powered review system specifically designed for Kenyan social media sellers — the sellers who don’t appear on platforms like Google Maps or Jumia with built-in review systems.

How the Platform Works

For Buyers: Checking a Seller

Step 1: Search the Seller
Visit legitcheck.co.ke and enter the seller’s username, business name, or phone number in the search bar.

Step 2: View Their Profile
If the seller has been reviewed by the community, you’ll see:

• Their overall trust rating
• Number of verified reviews
• Individual buyer experiences
• Whether they’ve been flagged as suspicious or verified as trustworthy

Step 3: Make an Informed Decision
Use the community feedback to decide whether to proceed with a purchase. A seller with many positive reviews and verified status is a much safer bet than one with no reviews or negative feedback.

Step 4: Leave Your Own Review
After purchasing, come back and share your experience. Your review helps protect other Kenyan buyers and builds the community database.

For Buyers: Reporting a Suspicious Seller

If you encounter a seller you suspect is fraudulent — even before purchasing — you can report them on Legit Check KE. This creates an alert for other buyers who might search for that seller.

For Sellers: Managing Your Reputation

If you are a legitimate seller, Legit Check KE helps you build a publicly visible trust profile. Encourage your satisfied customers to leave reviews on the platform. A strong Legit Check KE profile:

• Builds trust with new customers who discover you
• Differentiates you from scammers in your niche
• Shows up when people search your business name

The Community Credit System

Legit Check KE uses a credit-based system to reward active community members:

• Earn credits by leaving verified reviews
• Earn credits by reporting suspicious sellers that get confirmed
• Use credits to access detailed seller information and verification reports
• Higher credit users gain trusted reviewer status, making their reviews more influential

What Makes a Review Credible?

The platform distinguishes between basic and verified reviews. A verified review typically includes:

• Specific details about the transaction (what was bought, how it was paid for)
• Realistic descriptions (both positives and negatives)
• Community upvotes from other users who find the review helpful

Anonymous one-line reviews carry less weight than detailed experiences from active community members.

Frequently Asked Questions

Q: Is Legit Check KE free to use?
A: Yes, basic searching and reviewing is free. The platform uses a freemium model where some advanced features require credits earned through community participation.

Q: What if a seller I search for isn’t listed?
A: You can be the first to add a review or report for them. Your contribution helps the entire community.

Q: Can a seller remove negative reviews about them?
A: No. The integrity of the platform depends on genuine community reviews that cannot be manipulated by sellers.

Q: Is Legit Check KE only for Instagram and TikTok sellers?
A: The platform covers Instagram, TikTok, and Jiji sellers, with plans to expand coverage to other platforms.

Q: How is Legit Check KE different from a Google review?
A: Most Kenyan social media sellers don’t have Google Business profiles. Legit Check KE is specifically built to cover the gap — allowing communities to verify sellers who operate outside formal business directories.

Join the community today at legitcheck.co.ke and help make online shopping safer for every Kenyan.

How to Check if a Business is Registered in Kenya

One of the most reliable ways to verify an online seller is to check if their business is officially registered in Kenya. A legitimate registered business is accountable to the government and far less likely to disappear with your money.

Why Business Registration Matters for Buyers

When you buy from a registered business:

• They have legal accountability — you can report them to authorities with a real name and registration
• They pay taxes, meaning they have a stake in maintaining their reputation
• They are traceable — the government has their information on file
• They often have a formal address and contact information

How to Check Business Registration in Kenya

Option 1: eCitizen Business Registration Portal

The Business Registration Service (BRS) has an online portal at ecitizen.go.ke where you can search registered businesses.

Steps:

1. Go to ecitizen.go.ke
2. Click on "Business Registration Service"
3. Select "Business Name Search" or "Company Search"
4. Enter the business name or registration number
5. Confirm if the business appears in the register

This works for business names registered under the Business Names Act and companies registered under the Companies Act.

Option 2: Ask for the Business Registration Certificate

A legitimate seller will have their Certificate of Registration or Certificate of Incorporation. Ask them to share a photo of it. Look for:

• The business name matching what they trade under
• A genuine Kenya Government letterhead
• Registration number (usually starts with BN, CPR, or similar prefix)

Option 3: Check Their KRA PIN

All registered businesses have a Kenya Revenue Authority (KRA) PIN for tax purposes. You can verify a KRA PIN at itax.kra.go.ke by clicking on "PIN Checker." A PIN that exists in the KRA system is a positive indicator of a real business.

Option 4: M-Pesa Paybill/Till Verification

A registered business can apply for a Safaricom Paybill or Till number. These are linked to real business accounts and registered entities. Ask for a Till or Paybill number and confirm you are paying to a legitimate business name, not a personal number.

What to Do If a Seller Can’t Prove Registration

Not every small seller is formally registered, especially very small businesses. However:

• If they are selling high-value goods, registration should be non-negotiable
• If they refuse to provide any verifiable business information, that is a major risk
• Always check their reviews on Legit Check KE regardless of registration status

Questions to Ask Any Online Seller Before Buying

1. What is your business name and registration number?
2. What is your M-Pesa Till or Paybill number?
3. What is your physical location or office address?
4. Do you have a website or formal business social media page?
5. Can I see reviews from previous customers?

Frequently Asked Questions

Q: Does every online seller in Kenya need to be registered?
A: Legally, businesses operating commercially in Kenya should register, but many small sellers operate informally. Registration is a positive indicator but its absence alone doesn’t mean a seller is fraudulent.

Q: How can I verify a business is really in Kenya and not overseas?
A: Check their M-Pesa business number, ask for their physical address, and search them on eCitizen. A genuine Kenyan business will have verifiable local contacts.

Q: What if a seller gives me a fake registration number?
A: You can cross-check any number on the eCitizen portal or at a BRS office. If the number doesn’t match, report the seller to DCI Kenya and leave a warning on Legit Check KE.

Q: Is checking Legit Check KE reviews enough verification?
A: Community reviews are a valuable first step. Combine them with checking business registration for high-value purchases to give yourself the strongest protection.

Always do your verification at legitcheck.co.ke before making any online purchase in Kenya.

At Legit Check KE, we use a community-driven rating system to help Kenyans make informed decisions about online sellers. Here’s how to interpret and use these ratings effectively.

How Our Rating System Works

Our ratings are based entirely on community feedback. When users share their experiences with sellers, they provide ratings from 1 to 5 stars along with detailed reviews.

The Rating Scale

⭐⭐⭐⭐⭐ (5 Stars) – Excellent

• Outstanding customer experience
• Products as described
• Fast, reliable delivery
• Excellent communication

⭐⭐⭐⭐ (4 Stars) – Good

• Positive overall experience
• Minor issues that were resolved
• Would recommend to others

⭐⭐⭐ (3 Stars) – Average

• Acceptable experience
• Some concerns but not major issues
• Room for improvement

⭐⭐ (2 Stars) – Below Average

• Significant issues encountered
• Poor communication or delivery problems
• Proceed with caution

⭐ (1 Star) – Poor

• Major problems reported
• Product issues or non-delivery
• High risk – exercise extreme caution

Understanding Risk Levels

Based on aggregate ratings, we display risk indicators:

🟢 Low Risk

• Average rating above 3.5 stars
• Multiple positive reviews
• Consistent good experiences reported

🟡 Medium Risk

• Average rating between 2.5-3.5 stars
• Mixed reviews
• Some concerns reported

🔴 High Risk

• Average rating below 2.5 stars
• Multiple negative experiences
• Significant concerns raised by community

Important Disclaimers

User-Generated Content

All ratings and reviews are submitted by users based on their personal experiences. We do not independently verify these claims.

Not Absolute Truth

A low rating doesn’t definitively mean a seller is dishonest – it could reflect:

• Isolated incidents
• Misunderstandings
• Temporary issues
• Personal disputes

Similarly, high ratings don’t guarantee a perfect experience.

Always Verify Independently

Use our platform as ONE factor in your decision-making, not the only factor. We recommend:

• Checking multiple sources
• Doing your own research
• Starting with small purchases
• Using secure payment methods

How to Use Ratings Effectively

1. Don’t rely on ratings alone – Read the actual reviews for context
2. Look at patterns – One bad review among many good ones may be an outlier
3. Check recent reviews – Seller quality can change over time
4. Consider review authenticity – Look for detailed, specific feedback
5. Cross-reference – Check other platforms and sources too

Contributing to the Community

You can help fellow Kenyans by:

• Sharing honest reviews of your experiences
• Providing specific, factual feedback
• Updating your reviews if situations are resolved
• Reporting suspicious or fake reviews

Fair Reviewing Guidelines

When leaving reviews:

• Be honest and factual
• Describe your actual experience
• Give sellers a chance to resolve issues first
• Avoid personal attacks or defamatory language
• Update reviews if problems are resolved

Conclusion

Community ratings are a valuable tool for safer online shopping, but they should be used wisely alongside other verification methods. Together, we can build a more trustworthy online marketplace in Kenya.

Shop smart, share honestly, stay safe!